General Merchandise Return Policy

Please notify KP LABS INC of any shipment issue—including billing errors, incorrect pricing, wrong items, damaged goods, or shortages—within 5 business days of receiving your order. If KP LABS INC is responsible, we will issue a credit or, for discrepancies totaling $50 or more, send replacement merchandise at our expense. Requests made after 5 business days may be approved or denied at KP LABS INC’s discretion.

Authorized Returns

Full credit is available only for manufacturer defects or merchandise damaged in transit. To receive a replacement or full credit, every return must have a Return Authorization Number (RMA) issued by your Sales Representative. Damage or missing-item claims must be reported within 5 business days of delivery.

Other merchandise may be eligible for return within 14 days of the invoice date. Unless the return is due to an error by KP LABS INC, a 10% restocking fee will apply and the customer is responsible for return shipping costs. Contact your Sales Representative with the items you wish to return. Once approved, you will receive an RMA number and return instructions. Unauthorized returns are not eligible for credit or replacement.

Third-Party Marketplace Returns

KP LABS INC does not accept returns sent directly by Amazon.com or other third-party marketplaces on a customer’s behalf. Products returned for credit must be sent directly by the original KP LABS INC customer, accurately reported before shipment, and accompanied by valid RMA information.

Items received from third-party fulfillment centers will be restocked without credit and without notice to the Sales Representative or customer.

Return Labels

Return labels issued with an RMA are valid for 14 business days from the issue date. Requests for replacement labels after that period are subject to KP LABS INC approval.

Condition of Returned Merchandise

Returned merchandise must be new, complete, and in resalable condition. Please include all original packaging, instructions, and accessories. Used, incomplete, defective, or partial display merchandise is not eligible for credit.

Item Credits

Credits are issued at the original purchase price or the current selling price at the time the return is authorized, whichever is lower.

Final-Sale Merchandise

Warehouse Deals, clearance items, and discontinued items are final sale and cannot be returned.

Damages and Shortages

Report all order discrepancies within 5 business days of delivery. Orders leave our warehouse in good condition. If a package arrives opened, re-taped, damaged, or tampered with, take photos, note the damage when signing for delivery, keep the original packaging, and file a carrier claim.

If the outer packaging appears undamaged but the order contains damaged, missing, or extra items, photograph the issue—photos are required for credit—and contact your Sales Representative to file a claim. If KP LABS INC is at fault, damages or shortages under $50 will be credited. For claims over $50, replacement merchandise may be sent at our expense. For incorrect or excess merchandise, KP LABS INC will arrange return shipping.

These guidelines help protect both you and KP LABS INC. Every order is carefully checked by our warehouse team to help ensure it is accurate and in good condition before it ships.